We're here to help! If you have questions, need support, or want to provide feedback, please reach out to us using the information below.
Support Email
Email: support@entryexpediter.com
We typically respond to support emails within 12-24 hours during business days.
Response Times
- General Questions: 12-24 hours
- Technical Issues: 4-12 hours
- Billing/Refund Requests: 24-48 hours
- Urgent Service Issues: 2-4 hours
What to Include in Your Message
To help us assist you more quickly, please include:
- Your email address associated with your account
- Order number (if applicable)
- Detailed description of your question or issue
- Screenshots (if reporting a technical problem)
Frequently Asked Questions
Before contacting us, you might find your answer in our FAQ section on the main page. Common topics include:
- How the monitoring service works
- Notification troubleshooting
- Refund and billing questions
- Government appointment booking process
Business Hours
While our monitoring service runs 24/7, our customer support team is available:
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: 10:00 AM - 4:00 PM PST
Service Status
If you're experiencing issues with our monitoring service, please check our service status page first. We post updates about any system-wide issues or maintenance.
Feedback
We love hearing from our users! If you have suggestions for improving our service or want to share your success story, please let us know.