Last updated: [Date]
Overview
Entry Expediter offers refunds under specific circumstances outlined in this policy. We aim to provide fair and transparent refund terms for our monitoring service.
Refund Eligibility
You may be eligible for a refund in the following situations:
Full Refund (100%)
- Service Failure: If our monitoring service fails to function for more than 48 consecutive hours
- Technical Issues: If technical problems on our end prevent you from using the service
- Duplicate Charges: If you were accidentally charged multiple times for the same service
Partial Refund (Prorated)
- Early Success: If you successfully book an appointment within the first 7 days of service
- Service Interruption: If our service is unavailable for 24-48 hours due to technical issues
No Refund Situations
Refunds are not available in the following cases:
- You found an appointment through other means
- You changed your mind about needing the service
- Government systems are temporarily unavailable (beyond our control)
- You failed to respond to appointment notifications we sent
- More than 14 days have passed since your purchase
Refund Process
To request a refund:
- Contact our support team at [contact email] within 14 days of purchase
- Include your order number and reason for the refund request
- We will review your request within 2-3 business days
- Approved refunds will be processed to your original payment method within 5-10 business days
Processing Time
Refunds are typically processed within 5-10 business days after approval. The exact time may vary depending on your payment provider.
Contact Us
For refund requests or questions about this policy, contact us at [contact email].